Queueing Literature

Useful Links

• My list of journals that appear in my bibliography, with some links to their home pages
• My BibTeX bibliography
• NEC ResearchIndex (aka CiteSeer)
• JSTOR Journals Browser
• Search of Annual Comprehensive Index
• Berkeley Engineering Library
• Web of Science
• another list of O.R. journals

  For people interested in call centers, I particularly recommend "Call Center Management On Fast Forward" by Brad Cleveland and Julia Mayben. Amazon has it.

  The following are subsets of my BiBTeX bibliography, on particular topics.
  • Properties of the Erlang-B Loss Function
  • Interfaces articles about call centers
  There are some on-line bibliographies on queueing theory, at Karlsruhe, and at MIT.