@ARTICLE{Jagerman1974,
	AUTHOR	="Jagerman, David L.",
	JOURNAL	="Bell System Technical Journal",
	LIBRARY	="Eng",
	CALLNUMBER	="tk1.b44",
	TITLE	="Some Properties of the Erlang Loss Function",
	VOLUME	="53",
	NUMBER	="3",
	YEAR	="1974",
	MONTH	="Mar",
	PAGES	="525--551",
	CITEDBY	="Jagers1986",
	COPIED	="y",
}
@ARTICLE{Jagerman1984,
	AUTHOR	="Jagerman, David L.",
	JOURNAL	="AT\&T Bell Laboratories Technical Journal",
	LIBRARY	="Eng",
	CALLNUMBER	="tk1.b44",
	PUBLISHER	="AT\&T",
	TITLE	="Methods in Traffic Calculations",
	VOLUME	="63",
	NUMBER	="7",
	YEAR	="1984",
	MONTH	="Sep",
	PAGES	="1283--1310",
	CITEDBY	="Jagers1986",
	COPIED	="y",
	IGNORE	="Section VIII: Day-to-Day Load Variation does two-point Gauss quadrature",
}
@ARTICLE{Jagers1986,
	AUTHOR	="Jagers, A.A. and van Doorn, Erik A.",
	JOURNAL	="Operations Research Letters",
	LIBRARY	="Eng",
	CALLNUMBER	="q180.a1.o63",
	TITLE	="On the continued Erlang loss function",
	VOLUME	="5",
	NUMBER	="1",
	YEAR	="1986",
	MONTH	="Jun",
	PAGES	="43--46",
	CITEDBY	="Jagers1991",
	CITES	="Jagerman1974",
	CITES	="Jagerman1984",
	COPIED	="y",
}
@ARTICLE{Harel1988,
	AUTHOR	="Harel, Arie",
	JOURNAL	="Management Science",
	LIBRARY	="Bus",
	CALLNUMBER	="hd28.m38",
	TITLE	="Sharp bounds and simple approximations for the Erlang delay and loss formulas",
	VOLUME	="34",
	NUMBER	="8",
	YEAR	="1988",
	MONTH	="Aug",
	PAGES	="959--972",
	COPIED	="y",
}
@ARTICLE{Bakry1990,
	AUTHOR	="Bakry, S.H.",
	JOURNAL	="Computers and Mathematics with Applications",
	LIBRARY	="Astr/Math",
	CALLNUMBER	="qa76.a1.C565",
	TITLE	="A new method for computing Erlang-B formula",
	VOLUME	="19",
	NUMBER	="2",
	YEAR	="1990",
	PAGES	="73--74",
	COPIED	="y",
	IGNORE	="claims recursive approach is instable for large c,then uses an approximation",
}
@ARTICLE{Harel1990,
	AUTHOR	="Harel, A.",
	JOURNAL	="Operations Research",
	LIBRARY	="Eng",
	CALLNUMBER	="q180.a1.06",
	TITLE	="Convexity Properties of the Erlang loss formula",
	VOLUME	="38",
	NUMBER	="3",
	YEAR	="1990",
	MONTH	="May--Jun",
	PAGES	="499--505",
	COPIED	="y",
}
@ARTICLE{Krishnan1990,
	AUTHOR	="Krishnan, K.R.",
	JOURNAL	="IEEE Transactions on Communications",
	LIBRARY	="Eng",
	CALLNUMBER	="tk6540.i54",
	TITLE	="The convexity of loss rate in an Erlang loss system and sojurn in an Erlang delay system with respect to arrival and service rates",
	VOLUME	="38",
	NUMBER	="9",
	YEAR	="1990",
	MONTH	="Sep",
	PAGES	="1314--1316",
}
@ARTICLE{Jagers1991,
	AUTHOR	="Jagers, A.A. and Vandoorn, Erik A.",
	JOURNAL	="SIAM Review",
	LIBRARY	="Eng",
	CALLNUMBER	="qa1.s48",
	TITLE	="Convexity of functions which are generalizations of the Erlang loss function and the Erlang delay function",
	VOLUME	="33",
	NUMBER	="2",
	YEAR	="1991",
	MONTH	="Jun",
	PAGES	="281--282",
	CITES	="Jagers1986",
	CITEDBY	="Cooper1994",
	COPIED	="y",
}
@ARTICLE{Cooper1994,
	AUTHOR	="Cooper, Robert B.",
	JOURNAL	="SIAM Review",
	LIBRARY	="Eng",
	CALLNUMBER	="qa1.s48",
	URL	="http://www.jstor.org/journals/00361445.html",
	TITLE	="An Infinite Sum of Erlang Loss Functions",
	VOLUME	="36",
	NUMBER	="1",
	YEAR	="1994",
	MONTH	="Mar",
	PAGES	="112--114",
	CITES	="Jagers1991",
	COPIED	="y",
}
@ARTICLE{Pacheco1994loss,
	AUTHOR	="Pacheco, Antonio",
	JOURNAL	="questa",
	LIBRARY	="Eng",
	TITLE	="Second-order properties of the loss probability in {M/M/s/s+c} systems",
	VOLUME	="15",
	NUMBER	="1--4",
	YEAR	="1994",
	MONTH	="Feb",
	PAGES	="289--308",
	IGNORE	="includes loss prob in terms of M/M/s/s+0 system",
	AFFIL	="Cornell, on leave from Instituto Superior Tecnico Portugal",
	CITEDBY	="Aksin2001",
	COPIED	="y",
}
@ARTICLE{Pacheco1994delay,
	AUTHOR	="Pacheco, Antonio",
	JOURNAL	="questa",
	LIBRARY	="Eng",
	TITLE	="Some properties of the delay probability in {M/M/s/s+c} systems",
	VOLUME	="15",
	NUMBER	="1--4",
	YEAR	="1994",
	MONTH	="Feb",
	PAGES	="309--324",
	IGNORE	="see Pacheco1994loss",
	COPIED	="y",
}