• "Useful Bounds on the Expected Maximum of Correlated Normal Variables", Andrew Ross, August 2003. Lehigh ISE Working Paper 03W-004, in PDF or PS.
• "Dial-Up Internet Access: A Two-Provider Cost Model", Andrew Ross and J. George Shanthikumar, August 2003. submitted to QUESTA.
• "Estimating effective capacity in Erlang loss systems under competition", Andrew Ross and J. George Shanthikumar, November 2002. submitted to QUESTA.

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