Other Queueing Resources
These queueing pages are in no particular order, and might not even be useful. They're just things that have come up in my various net searches.
A Survey on Customer Patience, comic strip
Vrije Universiteit, Division of Mathematics and Computer Science, queueing page (includes M/D/c solution)
stuff at iastate, including Pollaczek-Khintchine formula
COST 257 abstracts
TELECOM Digest and Archives
INFORMS - Waiting Can Kill: "Queue Tips"
Laplace Stuff
Laplace in Maple
System Dynamics Transform and Frequency Domain Methods Laplace Transforms
Call Center University
Improper Integrals and Laplace Transforms
Ask Dr. Math--Inverse Laplace
Call Center Stuff
Erlang traffic and call center / call centre calculator
Course in Applied Probability and Stochastic Processes--Lecture Notes for 577/578 Class
modeling & simulation resources
Jennifer K. Robinson's Home Page
Amazon.com: A Glance: Tables for Multi-Server Queues
CCNS Call Center Resources - Industry Statistics
Social history of queueing
Call Centers - ACD Learning Center
Sci.Op-research 1994: Question about Erlang's Loss Formula
Math Forum - Ask Dr. Math
Telephone Call Centres - Handbook (section 3)
http://www.maths.adelaide.edu.au/people/jli/MATANA/matrix_analytic_bulletin/MAB_issue_13_1994
Myron Hlynka's Queueing Theory Page
What is an Erlang?
Telephony Traffic Modelling
Sizing your telephone exchange
Erlang B traffic model
Poisson traffic model
Binomial traffic model
FFT Basics and Applications
http://paris.lcs.mit.edu/~bvelez/std-colls/cacm/
Discrete Fast Fourier Transforms
IsoQuantic Technologies SimTools
EE 622
http://www.e.kth.se/~e94_pjc/RUNE/runetools/erlang.m
The Probability Web: Journals
Theory of Probability and Its Applications Online
QUESTA: Queueing Systems Theory and Applications
The Applied Probability Trust
The Annals of Applied Probability
Annals of Applied Probability: Articles
JSTOR Journals Browser
Telecommunication Systems
Search of Annual Comprehensive Index
Operations Research Letters
Probability Distributions
Matrix Manual: Special Matrices
Tela--like MATLAB with tensors
HyperStat Online Contents
Operations Research: Table of Contents
Graphics and Data Analysis - Analysis
Briefbook of Data Analysis
EURANDOM Netherlands: stochastic networks
Numerical Recipes in C
"Folks lining up outside just to get down"--Love Shack, by The B-52's.