Education

• August, 2001: PhD in Industrial Engineering and Operations Research (IEOR) at UC Berkeley
  • Topic: Queueing Systems with Daily Cycles and Stochastic Demand with Uncertain Parameters
  • Advisor: J. George Shanthikumar
  • Minor field: Statistics
  • Minor field: Transportation
  • Certificate in Logistics
• May, 1997: MS in IEOR at Berkeley
• May, 1996: BS in Math (with honors) at Harvey Mudd College, concentrating on probability, statistics, and operations research.

Experience

• Fall, 2006-present: assistant professor, Math department, at Eastern Michigan University.
• January, 2002-Summer, 2006: assistant professor, Industrial and Systems Engineering department at Lehigh University
• Aug. 2001-Dec. 2001: Post-Doctoral position at UC Berkeley with Prof. Shmuel Oren working on Electric Power markets.
• Summers, 1997-2000: Operations Analyst for a major Internet provider.
• 1997-2001: Teaching assistant and instructor, IEOR Dept., U.C. Berkeley
• Summer 1995: REU at San Diego Supercomputer Center

Honors and Awards

• Outstanding Teacher, ISE Dept., academic years 2004, 2005, and 2006 (as voted on by students in the department)
• INFORMS Telecom Dissertation Contest 2002: Honorable Mention.
• two Outstanding Teaching Assistant awards at UC Berkeley (1998, 1999)
• IEOR Teacher of the Year award, UC Berkeley, 2000 (as voted on by students in the department; usually given to faculty)
• Chavin Prize for Mathematical Writing, 1996, Harvey Mudd College.

Teaching

Eastern Michigan University

• Math 110: Mathematical Reasoning
• Math 118: Linear Models and Probability
• Math 121: Calculus II
• CSIE 177: Five Miles to Clean Water
• Math 319: Mathematical Modeling
• Math 419/592: Advanced Mathematical Modeling
• Math 560: Optimization Theory

Lehigh University

• ISE 111: Engineering Probability
• ISE 339/492: Stochastic Models (senior/MS level)
• ISE 439: Queueing Theory (PhD level)

Research Supervision

Ph.D. Dissertation Advisor and Committee Chair

• David Schweitzer, ISE Dept., 2002--2005, "Multi-server polling systems"
• Rui Kang, ISE Dept. 2003--2006, "Non-Homogeneous Retrial Queues"
• Thomas Little, ISE Dept. 2004--2007, "Satellite Internet Access Queueing System Design"

Masters' Thesis and Projects

• Kate Lausch, ISE, Queues with Abandonment, Spring 2005
• Leigh Soltis, Math, Optimizing sensor placement in a two-dimensional region, Winter 2008
• David Lubke, Math, Low-Variance Retrial Times in Multiserver Queueing Models, Spring 2009 (M.S. thesis) Winner of a Graduate Research Fair Award (Natural Science/Math/Technology division)
• Nicholas Conti, Math, Lesson plans on queueing theory for cafeteria lunch lines, Fall 2009

Undergraduate Thesis and Projects

• E. Shane Cloyd, ISE, Non-Homogeneous Markovian Queue Solutions in Excel, Fall 2003
• Arleigh Waring, ISE, Predictive Outbound Dialing, Fall 2004 (Senior Thesis)
• Seth Hoxworth, Math, Optimal quit-or-play decisions in the TV game show ``1 vs. 100'', Winter 2008 (Honors Thesis)
• Hannah Burandt, Math Education, Lesson plans on Social Networks, Spring 2009 (Honors Thesis)

Grants Awarded

• Co-PI on: Integrating the Engineering Curriculum: Careers and Concentrations, Toolboxes and Technology; NSF ; $100,000; 1 year
• Co-PI on: Ways and Means, 1935: Debating the Social Security Act through Math (new Reacting to the Past game proposal), NSF, $5,000; 1 year

Publications

• Rosenberger, J., Ross, A.M., and Snyder, D. "Paying Professors What They're Worth", UMAP Journal, Vol. 16 No. 3. (1995)
• Oren, S.S. and Ross, A.M. "Economic Congestion Relief Across Multiple Regions Requires Tradable Physical Flow-Gate Rights", IEEE Transactions on Power Systems, V17N1, Feb. 2002, pgs. 159--165
• Ross, A.M. and Shanthikumar, J.G. "Estimating effective capacity in Erlang loss systems under competition", Queueing Systems: Theory and Applications (QUESTA), V49N1, Jan. 2005, pgs. 23--47
• Oren, S.S. and Ross, A.M. "Can we prevent the gaming of ramp constraints?" Decision Support Systems, Vol. 40, Issues 3-4, October 2005, pgs. 461--471.
• Ross, A.M. and Shanthikumar, J.G. "A Two-Provider Cost Model", Queueing Systems: Theory and Application (QUESTA), Vol. 51, issue 1/2, Oct. 2005
• Kuntraruk, Jirada and Pottenger, William and Ross, A.M. "Application Resource Requirement Estimation in a Parallel-Pipeline Model of Execution", IEEE Transactions on Parallel and Distributed Systems, Vol. 16, Number 12, Dec. 2005, pgs. 1154--1165.
• Andrew M. Ross, Ying Rong, Lawrence V. Snyder "Supply disruptions with time-dependent parameters" Computers and Operations Research, Volume 35, Issue 11, November 2008, Pages 3504-3529 doi: 10.1016/j.cor.2007.01.018
• Andrew M. Ross, Arthur Benjamin, and Michael Munson "Estimating Winning Probabilities in Backgammon Races" In: Ethier, Stewart N. and Eadington, William R. (eds.), Optimal Play: Mathematical Studies of Games and Gambling Institute for the Study of Gambling and Commercial Gaming, University of Nevada, Reno, 2007
• Andrew M. Ross, "Computing Bounds on the Expected Maximum of Correlated Normal Variables", Methodology and Computing in Applied Probability (MCAP), Volume 12, Number 1 / March, 2010 pgs. 111-138 doi: 10.1007/s11009-008-9097-z
• Andrew M. Ross, "Distribution Sensitivity in a Highway Flow Model", Applied Stochastic Models in Business and Industry, 13 Feb 2009 US: http://dx.doi.org/10.1002/asmb.761

Presentations

Invited

• 1997-03-24: Monday Math Seminar, Harvey Mudd College. "A Diet Problem" and "Experiences in O.R. Grad School" (with Jay Rosenberger)
• 2000-05-04: Graduate Stochastic Systems Seminar, Stanford University. "Dial-Up Internet Access and Emergency 9-1-1: Time-dependent queues"
• 2002-03-11: Dissertation Competition Finals, INFORMS 6th Telecom Conference, Boca Raton, 2002 (Honorable Mention)
• 2003-04-01: Operations Research Colloquium, Penn. State. "Internet Access: A Two-Provider Cost Model"
• 2004-02-24: Rutgers IE department. "Outsourcing Problems in the Dial-Up Internet Access Industry"
• 2004-04-21: Lehigh Mathematics Department weekly seminar. "Queueing Theory"
• 2004-06-08: Univ. of Florida GERC, IE department. "Time-Dependent Telecommunications Models"
• 2005-04-05: Princeton Univ., ORFE department. "Useful Bounds on the Expected Maximum of Correlated Normal Variables"
• 2005-12-06: Moravian College, Math dept. "Queueing Theory"

Guest Lectures

• 2002-04-24: Lehigh Math 205. "Performance prediction for modem banks"
• 2002-11-26: Lehigh Math 205. (same material)
• 2002-04-19: Lehigh O.R. Seminar. "Two queueing problems with unknown arrival rates"
• 2002-09-11: Lehigh O.R. Seminar. "Queueing Theory"
• 2003-10-15: Lehigh O.R. Seminar. "Queueing Theory"
• 2004-09-22: Lehigh O.R. Seminar. "Queueing Theory"
• 2005-11-02: Lehigh ECE 451. "Non-Poisson Arrivals in Data Networks"
• 2002-03-27: Lehigh Career Services panel: "How to get a job in academe"
• 2002-10-15: Lehigh Career Services panel: "How to get a job in academe"

Conference Sessions Chaired

• 2002 INFORMS Telecom conference, March. Session title: Traffic Engineering for Loss Systems
• 2002 INFORMS conference, November. Session title: Applied Probability Models
• 2003 INFORMS conference, October. Session title: Numerical Methods in Queueing (co-chaired with John Shortle)
• 2004 INFORMS conference, October. Session title: Call Center Models
• 2004 INFORMS conference, October. Session title: Non-Homogeneous Queues

Other

• 2002 INFORMS Telecom conference, March. "Dissertation: Queueing Systems with Daily Cycles and Stochastic Demand with Uncertain Parameters"
• 2002 INFORMS Telecom conference, March. "Estimating effective capacity in Erlang loss systems under competition"
• 2002 INFORMS conference, November. "Approximations for Queue Design under Arrival Rate Uncertainty"
• 2003 Lehigh Univ. Wireless Day (Dec. 8th). "Dimensioning Internet Access Points" poster.
• 2003 HICSS, January. "Designs for Ramp-Constrained Day-Ahead Auctions"
• 2003 INFORMS conference, October. "Scaling for Erlang-Loss Laplace Transforms in Limited Precision"
• 2004 CORS/INFORMS conference, May. "On-Line Durations with Idle Timeouts and Heavy Tails"
• 2004 INFORMS conference, October. "Expected Maximum-in-system for an Mt/G/infinity System"
• 2009 AAPT Conference, July. "A Project-Based Seminar on Accessing Clean Drinking Water", James Carroll and Andrew Ross
• 2009 CanQueue, August. "Low-Variance Retrial Times in a Multiserver Queueing Model", Andrew Ross, David Lubke, Andrew Livingston, and Katherine Ballentine.
• 2009 SACNAS National Conference, October. "Influenza vaccination scheduling for institutional living environments: a compartmental modeling approach", Peter Larson and Andrew Ross.

Service

At the University

• EMU Numb3rs Club coordinator, 2006-present
• EMU Math 110 committee, 2007-present
• EMU Math Area committee, 2007-present
• keeper of the unofficial Math Dept. Video Library
• EMU Parking Committee, 2007-present
• EMU Graduate Council, 2007-2010
• DUETSs advisory board, 2008-present

Beyond the University

• Referee for: Management Science, Operations Research, Annals of O.R., IIE Transactions, Manufacturing and Service Operations Management, and a book manuscript review for a publisher.
• Judge, Lehigh Valley Science Fair, March 2002, 2003, 2004, 2005, 2006
• Judge, Regional PJAS Science Fair (Pennsylvania Junior Academy of Sciences), March 2003, 2004, 2005, 2006
• Event Coordinator/Judge, Washtenaw Science Olympiad, March 2007, 2008, 2009

Memberships

• MAA (Mathematics Association of America) member, 1996-present
• INFORMS member, 1996-present
• UC Berkeley Student INFORMS chapter member 1997-2001, President, 1997A and 1998.
• Amateur radio operator, call sign KC6OHS.